Shipping and return policies for Wild Thing Records

Shipping Info

PLEASE NOTE: DUE TO COVID-19, AUSTRALIA POST AND DHL ARE EXPERIENCING MINOR DELAYS.

SHIPPING

All orders are shipped from our Melbourne Australia warehouse, and are shipped within 1-3 business days of receiving the order. If your order contains pre-order items, then your order will be held until all items in the order are available for shipping. Due to shipping costs associated with weight and bulky nature of goods, shipping is priced based on weight (and calculated at checkout). Please note all prices are in AUD (Australian Dollars)

AUSTRALIA

Less than 0.5kg: $7.95
0.5 kg – 1 kg: $10.95
1 kg + : $13.95
FREE Shipping On AU Orders Over $100
FREE PICKUP is available from our Melbourne warehouse (you can choose pick up at checkout, please allow up to 2-4 business days for your order to be ready for pickup, you will receive email notification when it's ready for pickup)
NEW ZEALAND

Less than 0.5kg: $9.95
0.5 kg – 1 kg: $14.95
1 kg – 2 kg: $19.95
2 kg + : $24.95
INTERNATIONAL (VIA NORMAL INTERNATIONAL POST)

Less than 0.5kg: $14.95
0.5 kg – 1 kg: $24.95
1.0 kg – 2 kg: $39.95
2 kg - 3kg : $49.95
3kg +: $59.95
INTERNATIONAL VIA DHL (WHERE NORMAL INTERNATIONAL POST HAS BEEN SUSPENDED)

Please see below for countries that require DHL shipping. Though it is more expensive, the good news is DHL is very quick (1 week shipping instead of 4-6 weeks+ shipping with normal international post).

Less than 0.5kg: $29.95
0.5 kg – 1 kg: $39.95
1.0 kg – 2 kg: $49.95
2 kg + : $59.95

Tracking information is included with your shipment confirmation email. Customers will be contacted if there are any delays in the dispatch of orders. Please let us know if there are any delays in the delivery of orders, but unfortunately any shipping delays are out of our control. Please note that if customers fail to pick up orders waiting at the post office, and the order is then returned back to us, customers will be charged again for shipping costs to send the order a second time.

For international orders, please take into account your countries' customs and laws which can cause minor delays. As each country has different laws and taxes, we cannot take responsibility for any potential taxes or duty that are applied. Any customs or import duties are charged once the parcel reaches its destination country. These fees are not included in our ordering process and payment for import charges or duties is the sole responsibility of the customer.

COUNTRIES THAT REQUIRE DHL COURIER SHIPPING

Please note that due to COVID-19 related logistics issues, Australia Post have suspended all international mail to the following countries. In order to get your order to you, we must send it via DHL. Please note the countries that need to go via DHL from Australia:

Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, India, Jordan, Lebanon, Nepal, Kosovo, Morocco, American Samoa, Philippines, Romania, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa (8 of 9 provinces), South Sudan, St. Helena, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Samoa, Bangladesh, Sri Lanka

Return Policy

- Full priced items: can be returned within 30 days of date of purchase for refund, store credit or exchange.

- Sale/promotional items: can be returned within 14 days of date of purchase for store credit or exchange only.

- Shipment costs (initial and return shipping) are at the cost of the customer and are non-refundable.